Shipping & Returns

Shipping

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All orders ship within 1 business day from Denver via USPS or UPS. All orders are trackable and insured. While most orders arrive in a very timely manner, shipping times cannot be guaranteed. Delivery delays can occur due to weather, USPS or UPS errors or other factors beyond our control.

We package with extreme care so your new addition arrives in the same condition as it leaves our store. We are also collectors and understand the importance of condition.

Free Shipping offer is only for the contiguous 48 United States.

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Returns

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We realize how difficult it is to order merchandise online, especially for first-time buyers. Without actually seeing the goods in front of you, you're never really sure if you're buying exactly what you want. That's why we offer our customers guaranteed satisfaction. If you're not completely satisfied with your purchase, you may return it.

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• Items purchased from wwww.mrbiglys.com can be returned for refund, store credit, or exchange within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them as noted.

• We must be notified of the return within 7 days of your receipt of the product.

• All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with, or altered will not be eligible for return. We are unable to refund shipping costs.

• If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. Your credit card will be refunded for the shipping, or store credit can be issued to you.

• If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 10% re-stocking fee will be deducted from your refund. 

• Package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly input address, mrbiglys.com is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address

• For assistance, please contact us at sales@mrbiglys.com or phone 720-689-4208

 

To prepare your return:​

• We kindly ask that you package all items carefully to ensure safe shipping. We also recommend that you choose to track the parcel, as we can't otherwise guarantee that we will receive your returned item.

• Please ship returns to:   Mr. Bigly's Collectibles Returns, 5052 S Valdai Way Aurora, CO 80015

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Special Circumstances:

• Seller Error: If we made a mistake, such as sending the wrong item, please let us know right away and we will gladly send the correct item in exchange whenever possible at no additional cost to you. 

• Defective items: If you receive an item with a manufacturer's defect, please contact us within 30 days of receiving your order to arrange for a replacement. 

• Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email sales@rodbiglycollectibles.com with photographs of the package and damaged contents. *Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff, or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. 

• Refused or Undeliverable Packages: Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 30% of the purchase price to recover the cost of processing, shipping, and then re-stocking and re-processing the order.

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Your satisfaction is our #1 priority.